Refund policy

Refund Policy

At Beekman Bakes, every order is baked and shipped the same day whenever possible to ensure the freshest cookies arrive at your door.

Because our products are freshly baked, perishable food items, all sales are final. We do not accept returns or exchanges.

Once a package has been marked as delivered by the carrier, Beekman Bakes is not responsible for packages that are left outside, exposed to heat, weather, theft, pests, or mishandling after delivery. Please make sure your shipping address is correct and that someone is available to bring your package inside promptly.

Refunds or replacements will only be considered if:

1. There is visible damage to the inner product boxes, not just the exterior shipping box;
2. The damage is documented with clear photos within 24 hours of delivery; and
3. More than 50% of the product is damaged or unusable.

To request a review, please email us with your order number, delivery date, and photos of the damaged inner packaging and product. Each request will be reviewed individually.

We take great care in packing every order with love and intention, and we want your Beekman Bakes experience to be as sweet as possible.